Shipping policy

Shipping Policy

Where we ship from
All orders are shipped from Seoul, South Korea.

Where we ship to
We ship worldwide, including the United States, Canada, the United Kingdom, Europe, Australia and most of Asia. Enter your address at checkout to see the shipping options available for your country.

Shipping methods
Depending on your destination, you can choose from carriers such as Korea Post EMS, Korea Post K-Packet, UPS and Aramex. Express services such as EMS and UPS are generally faster, while economy services such as K-Packet cost less. Delivery time varies by carrier and destination.

Shipping costs
Shipping cost depends on your destination, the total weight of your order and the shipping method you choose. The exact cost is calculated and shown at checkout before you pay.

Order tracking
When your order ships, we email you a shipping confirmation. For tracked services, the email includes your tracking number and a tracking link.

Customs duties and import taxes
Your country's customs office may charge import duties or taxes when the parcel arrives. These charges are set by your country, not by OpenTheBeauty. Please check your local customs rules if you are unsure.

Address changes
Please make sure your shipping address is complete and correct. If you need to change it, email us at admin@openthebeauty.com before your order ships. Once an order has shipped, the address can no longer be changed.

Questions
For any shipping questions, contact us at admin@openthebeauty.com. See also our FAQ.