Refund policy

Refund Policy

Returns
You can request a return within 15 days of receiving your package. If more than 15 days have passed since delivery, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in its original packaging. For hygiene reasons, opened cosmetics and personal care items cannot be returned unless they are defective or the wrong item was sent. Gift cards cannot be returned.

To start a return, email us at admin@openthebeauty.com before sending anything back. Please include your order number, the product you want to return and the reason for the return. We will reply with the return address and next steps. Items sent back without first contacting us cannot be accepted.

Damaged, defective or wrong items
If your item arrives damaged or defective, or you received the wrong item, email us with your order number and photos of the item and packaging. We will review the case and send a replacement or issue a refund.

Refunds
Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few business days for the refund to appear on your statement.

Late or missing refunds
If you have not received your refund yet, first check your bank account again, then contact your card issuer or bank, as there is often some processing time before a refund is posted. If you still have not received it, contact us at admin@openthebeauty.com.

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Return shipping
Return shipping costs are paid by the customer and are non-refundable. If you are returning an item over $75, we recommend a trackable shipping service or shipping insurance, as we cannot guarantee that we will receive your returned item.