FAQ

Please contact us immediately and left a message on it. As soon as we check it, I will reply you. If it is not shipped yet, you can cancel or change your order. If it was already shipped, you cannot cancel or change the order.  

  What is your return/exchange policy?    

1. Please contact us first and send me a message including following information. 
       Order Number, Product Name which you want to return, Reason for return/exchange. 

     Email : mynameiskorean@gmail.com / openthebeauty@gmail.com

To ensure speedy service, please have the following information ready when you call or email our Customer Service Department:

Defective Item Exchange: Available within 15 days

Unwanted Item Return: Available within 15 days (Unopened Items only)

* If replacement items are out of stock, item value will be refunded in the Openthebeauty Credit.

There are two ways to refund on Openthebeauty.com

(If you have purchased with Duku ATM, Only point refunds are allowed.)

1. If you accept Openthebeauty points as refund, we are going to put Openthebeauty points in your account I'll add 1.5 USD more than the product amount.

2. We are going to refund the product amount by paypal.

Please, Let us know which refund process your prefer.

Email

If you pay using your credit card directly on our website, your credit card will be charged upon approval of the total order amount. Prior to approval, your order is in the "Verification" or "On Hold" stage, during which you will not be charged. After approval, your credit card will be charged and the order will enter the "Processing" stage. If you use a third-party payment platform, e.g., PayPal, your credit card may be charged at order placement or another time.